Shipping & Returns
Shipping
United Arab Emirates — free delivery on every order. No minimum spend. Orders are dispatched within 1–2 business days and typically arrive in 1–3 business days.
Saudi Arabia — AED 47 standard, AED 95 express.
Oman — AED 48 standard, AED 85 express.
International — AED 73 to Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Kingdom and the United States.
Delivery outside the UAE typically takes 3–10 business days depending on destination and customs clearance.
Returns and exchanges
14-day returns. If a watch isn't right for you, return it within 14 days of delivery for a full refund of the item price.
To be eligible the watch must be unworn and in original, resalable condition, with all packaging, tags, links, manuals and warranty documentation included. Watches showing signs of wear — marks on the case or bracelet, scratches on the crystal, or a resized bracelet — cannot be accepted.
To start a return, email hello@watchkompany.com or message us on WhatsApp with your order number. We'll confirm the return address and next steps within one business day. Refunds are issued to the original payment method within 5–10 business days of the watch arriving back with us.
Return shipping for a change of mind is the customer's responsibility. If the watch arrived defective or we sent the wrong item, we cover return shipping in full and replace or refund it — your choice.
Authenticity and warranty
Every watch we sell is sourced directly from the brand or its authorised distributor and arrives with its manufacturer's warranty. We are an authorised retailer for the microbrands we carry, and we honour those warranties for our customers in the region.
Customs and import duties
Orders shipped outside the UAE may attract import duties or taxes set by the destination country. These are the responsibility of the recipient. Some countries restrict watch imports — please check your local regulations before ordering.
Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us and we'll open a claim with the carrier and make it right. Orders above a certain value require a signature on delivery, so please make sure someone is available at the delivery address.
Questions
Message us on WhatsApp or email hello@watchkompany.com. We're a small team in Dubai and we answer quickly.
