Refund policy

Returns and Refunds

At Watch Kompany we want you to be confident in every purchase. If something isn't right, this policy explains your options.

Your right to return

You may return an eligible item within 14 calendar days of receiving your order.

To be eligible, the item must be:

Unworn and unused, with no signs of wear, sizing or damage
In original condition with all protective films and tags intact
Complete with its original box, manuals, warranty card and any accessories supplied

Items not meeting these conditions may be refused, or accepted at a reduced refund reflecting the loss in value.

Items we cannot accept

Watches that have been worn, resized, engraved or personalised
Items returned without original packaging, warranty card or accessories
Items damaged after delivery through misuse, accident or unauthorised servicing

How to start a return

Email info@watchkompany.com or WhatsApp +971 56 691 6900 within 14 days of delivery, quoting your order number.
We'll confirm your return and provide return instructions.
Send the item back, or arrange collection where we've offered it.

Please don't send anything back before contacting us. Unannounced returns can't be matched to your order and may be refused.

Returns address, once confirmed with us:

Hours Avenue FZ LLC (Watch Kompany) Granguild Lounge, Al Quoz Industrial Area 1 Dubai, United Arab Emirates

Who pays return shipping

Change of mind: you pay return shipping. We recommend an insured, tracked service — until the item reaches us it remains your responsibility.
Faulty, damaged or incorrect item: we pay. We'll arrange collection or reimburse reasonable return postage.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome within 2 business days.

Approved refunds are issued to your original payment method within 7 to 14 business days. Exact timing depends on your bank or payment provider and is outside our control.

Original shipping charges are refunded only where the item was faulty, damaged or incorrectly supplied.

If you paid using Tabby or Tamara, your refund is processed back through that provider and your instalment plan adjusted accordingly.

Faulty or damaged items

Under UAE Federal Law No. 15 of 2020 on Consumer Protection, you are entitled to a repair, replacement or refund where goods are defective or don't match their description.

If your watch arrives damaged or develops a fault, contact info@watchkompany.com with your order number and clear photographs. We'll assess the item and arrange repair, replacement or refund as appropriate.

This is in addition to, and does not limit, the manufacturer's warranty.

Exchanges

We're happy to exchange an eligible item for a different model or variant, subject to availability. Where there's a price difference we'll collect or refund the balance.

Manufacturer's warranty

All watches are supplied with the manufacturer's international warranty, typically 1 year from date of purchase, covering defects in materials and workmanship.

The warranty does not cover normal wear, battery replacement, straps, water damage where the watch has been used outside its stated water resistance, or damage from unauthorised servicing.

Keep your warranty card and order confirmation — both may be required for a claim.

Orders shipped outside the UAE

The 14-day return right above applies to all customers.

For international returns, the customer is responsible for return shipping and any customs charges unless the item was faulty, damaged or incorrectly supplied. Duties and taxes paid on import are generally not refundable by us.

Cancelling an order

You may cancel free of charge any time before dispatch — contact info@watchkompany.com as quickly as possible. Once an order has shipped, the returns process above applies.

Questions

Hours Avenue FZ LLC, trading as Watch Kompany Trade Licence No. 5028501, issued by [RAKEZ] Granguild Lounge, Al Quoz Industrial Area 1, Dubai, United Arab Emirates Email info@watchkompany.com · Phone/WhatsApp +971 56 691 6900