Privacy policy

Shipping and Delivery

Where we ship

We ship across the United Arab Emirates, the GCC, and to selected international destinations. Options and costs are shown at checkout once you enter your address.

Delivery times

Estimates run from dispatch, not order placement. Orders placed after 2:00 PM, on Fridays or on public holidays are processed the next business day.

Shipping costs

Shipping is calculated at checkout based on your destination. Any free shipping threshold currently in effect is applied automatically.

Tracking

You'll receive a confirmation email with tracking details as soon as your order is dispatched. If tracking hasn't updated within 48 hours of dispatch, contact info@watchkompany.com.

Signature on delivery

All watches are sent using a tracked, insured service requiring a signature. We can't authorise delivery to unattended addresses.

Customs, duties and import taxes

Orders shipped outside the UAE may attract import duties, taxes or customs handling fees on arrival. These are set by the destination country, are payable by the recipient, and aren't included in the price paid at checkout.

Refused or abandoned parcels may be returned to us with charges deducted from any refund.

Damaged or missing parcels

Inspect the packaging before signing. If a parcel arrives visibly damaged, note it with the courier and contact us the same day at info@watchkompany.com with photographs.

For a parcel confirmed lost in transit, we'll replace the item or refund you in full.

Incorrect addresses

Please check your delivery address carefully. We can't be responsible for delays or loss caused by an incorrect or incomplete address. Redelivery to a corrected address may incur a further charge.

Contact

Hours Avenue FZ LLC, trading as Watch Kompany Trade Licence No. 5028501, issued by [RAKEZ] Email info@watchkompany.com · Phone/WhatsApp +971 56 691 6900